Refund Policy – Nax Styl

At Nax Styl, we strive to ensure you are fully satisfied with your purchase. If, for any reason, you are not completely happy with your order, we offer the following refund policy to assist you:

Eligibility for Refunds

• Items must be returned within 30 days of the purchase date.
• To be eligible for a refund, the item must be in unused, unworn, and original condition with all original tags, packaging, and accessories.
• Refunds are only applicable for regular-priced items. Sale items are non-refundable unless they are damaged or defective.

Non-Refundable Items

• Gift cards and personalized items.
• Underwear, swimwear, and other hygiene-sensitive items unless they are faulty.

Damaged or Defective Items

• If you receive a damaged or defective item, please contact us within 7 days of receiving the product.
• We will provide a replacement or a full refund, including shipping costs.

Process for Requesting a Refund

1. Email our customer service team at support@naxstyl.com with your order number and a brief description of the issue.
2. Once your return is approved, we will send you the return instructions.
3. After receiving and inspecting the returned item, we will notify you via email if your refund is approved.

Refund Method

• Refunds will be processed to the original payment method used during the purchase. Please allow 5-10 business days for the refund to reflect in your account.

Shipping Costs

• Return shipping costs are the responsibility of the customer unless the item is defective or we made an error with the order.

Contact Us

For any questions regarding our refund policy, please contact us at support@naxstyl.com.